I build and explain AI-driven automation for small and mid-size businesses — real-world scenarios, not straight tutorials.
Every small business has an org chart with three boxes: Founder, Sales, Delivery. This one's about the fourth box — the operations, systems, and reporting work nobody explicitly signed up to own, but somebody ends up doing anyway.
25+ years leading Customer Success, Sales, and Support operations — including 21 years at Microsoft, plus Tanium, EY, and currently Cyera, where I head Customer Success Operations & Support. I've spent a career building operations functions from scratch, and now I show other business owners how to do the same with AI.
Hands-on Customer Success, Sales, and Support operations consulting for companies of any size — built by someone who's stood up these functions from zero more than once.
Designing the metrics, operating cadences, and cross-functional visibility that connect Customer Success, Sales, and Support — so nothing falls through the cracks as a business grows.
Practical automation walkthroughs built around actual small and mid-size business problems — not toy demos. If you run a business and want AI to do real work, this is for you.